Healthcare software and phone systems
A clinic lives on the phone. We build the software and the phone system together, so a call books straight into the right diary and the patient record is in front of whoever answers, built to UK GDPR and, for US healthcare, HIPAA.
What we build
- Booking and diary integration across many sites and systems
- Patient portals and reminders
- AI voice answering for bookings, changes and cancellations, with a person one step away
- Call recording and notes kept where the rules say they must be
- Reporting across clinics without copying patient data between systems
Built to the rules
UK GDPR for UK clinics, HIPAA for US healthcare, and the access controls, audit trails and transfer agreements that patient data needs. Our in-house lawyer puts the agreements in place.
Proof
For Clinic Assist we connected one contact centre team in South Africa to 450 UK clinic diaries, with no patient data copied between systems.
Read the Clinic Assist case study
Questions
Do you work with our practice management system?
Most can be connected. The free systems review tells you whether yours can.
Can patient data stay in the UK?
Yes. Hosting is placed in the region your rules require.
Are you HIPAA certified?
There is no such certificate; HIPAA is a set of rules. We build to them, and we take the controls through the audits US clients ask for.
Find out what your systems should be doing.
A free call with Paul Hanner, then a written summary of what we'd keep, change and build first.
Book a free systems review