Clinic Assist: one team, 450 UK clinic diaries
The brief
Clinic Assist's contact centre team works from South Africa, booking and changing appointments directly in the diaries of UK clinics. Each diary sits in its own clinic's system, and every one of them holds patient data.
What we did
We connected the team's working screens to 450 separate UK clinic diaries, so staff book straight into the right diary without copying patient details between systems. Each person sees only the clinics they work for, and every change is recorded. Our in-house lawyer put in place the agreements that allow patient data to be handled from outside the UK, so the arrangement meets UK GDPR.
The result
- 450 UK clinic diaries reached from one contact centre team
- No patient data copied between systems
- A cross-border arrangement on a lawful footing
Find out what your systems should be doing.
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