Support and hosting

Most developers hand over and leave. We can stay. We host what we built, supply the lines and numbers it runs on, watch it, and change it as your business moves. One team, one contract, one number to call.

What's included

• Compliant hosting in the UK, the EU, the US and every other major region, chosen to match the rules you work under
• A dedicated team for maintenance and improvements, sized to what you need
• Specialists on hand when you need them
• Monitoring, alerts and backups by our DevOps and cybersecurity team
• Security updates
• Support when something goes wrong, with response times agreed in your contract
• Changes and new features
• Phone lines, UK numbers from our own ranges, and numbers worldwide
• Compliance upkeep: evidence, reviews and the yearly audits

Who you call

Your UK consultant, who knows your system, not a ticket queue. Paul Hanner remains the accountable lead.

What it costs after launch

That depends on the team you keep. Some clients keep a full dedicated team improving the system every month; others keep monitoring and support and call in specialists when they need them. We agree it before launch.

Leaving is always possible

Anything that needs certification sits in your business's name from day one: the code, the accounts and the documents. For smaller systems we look after day to day, we hold the code for you and hand it over whenever you ask. Your UK numbers can move to another provider whenever you choose, and we will help rather than stand in the way.

Questions